Terms & Conditions When Hosting With Us.
1) REGISTRATION OF SA DOMAIN NAMES .co.za
Upon receipt of your order and payment, we will make an application on your behalf (or that of your customer, if applicable) for the domain name(s).
They will advise us by email as to whether the application has been successful. This can take between a few minutes and up to 24 hours to be received by us. Upon receipt, we will immediately notify you by email.
2) REGISTRATION OF US DOMAIN NAMES (.com, .net, .org)
Upon receipt of your order and payment, we will register the domain name(s) on your behalf (or that of your customer, if applicable).
US domain names are ordered online in real-time, therefore we will know immediately whether the registration has been successful or not. After successful registration, we will immediately notify you by email.
3) WEB HOSTING PLANS
Upon receipt of your order and payment, we will usually set your hosting package up within 1-3 hours, although during busy periods it can take a little longer.
Upon completion, we will immediately advise you of your username and password by email, along with a detailed instruction guide and advice on how to contact us should you have any queries concerning your new account.
All web hosting services may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any South Africa or international law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening, obscene, demeaning to others or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: pornography and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, or that link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.
In addition, any site-selling or promoting bulk email services is not allowed.
Our servers may not be the source, intermediary or destination address involved in the transmission of spam, flames or mail bombs. Your domain may not be referenced as originator, intermediary or reply-to address in any of the above. Advertising sites on other servers, which in turn contain links to a domain on our servers, is prohibited. We consider spam to be any mass unsolicited message in the mediums of newsgroups and email. If you are found to have spammed then we will immediately, without warning, disable your domain. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy. As such, any violation will result in immediate deactivation of services without refund.
Any attempts to undermine or cause harm to a server is strictly prohibited.
We do not allow clients to install their own chat rooms - these take up massive system resources. We can in any case provide Java chat rooms for an extra charge, which will more than fill your needs and will run without hindering the performance of the service for others.
Every hosting account comes with a set monthly traffic allowance (bandwidth). Any account exceeding that limit will be automatically invoiced at a rate of R10 per month per additional 100 Mb used. These invoices must be settled within seven days, and we reserve the right to immediately terminate accounts where bandwidth invoices are not paid for in full within seven days.
5) PAYMENT METHODS
EFT and Debit orders are accepted at this time.
Monthly Payment Plans - we will send reminders for payments due each month. Should payments not be forthcoming, we reserve the right to suspend all services to that account until such time as payment has been received. Administration charges will also be applied.
6) COMPLAINTS PROCEDURE
All complaints should be made in writing to complaints@smartwebhosting.co.za You should try to explain your complaint with as much detail as possible. We guarantee to respond to your complaint within 24 hours and also assure you that we will do our utmost to help resolve the situation for you.
7) GENERAL
Your statutory rights as a consumer are not affected by any of the above. We reserve the right to change our prices, and our Terms and Conditions, at any time without prior notice. |
